How can we help?

Create your workspace, then import your spreadsheet or try the sample register from the welcome screen. Invite your colleagues from Team: each one picks their own language. The home screen, This week, shows what needs doing first.

Drop your Excel or CSV file on any screen, or use Import. Dueclear finds the columns, reads dates in any common format and shows a preview before anything is saved. Columns it doesn't know become custom fields, so nothing is lost. You can undo the last import in one click.

1. Export your list from the old tool or save your spreadsheet as Excel or CSV. One row per renewal is enough: building, what it is, expiry date. Extra columns are welcome.
2. Drop the file on any screen in Dueclear. It matches the columns for you, in English, Italian, German, Spanish or Portuguese.
3. Check the preview: rows without a usable date and duplicates are flagged before anything is saved.
4. Import. Buildings and clients are created for you. Changed your mind? Press Undo on the import.
5. Add how often each inspection repeats (or use the country lists) so Mark renewed can move the date for you next time.

Each renewal belongs to a building; a building can belong to a client. Open Buildings and clients to add or rename them.

• Every building has a country, which decides which inspection list Dueclear suggests (Italy, Germany, Spain, Portugal, United Kingdom). You can work with buildings in several countries in one workspace.
• Group buildings under a client to filter the register and to share a live page with that client.
• Your own language is personal: change it at the bottom of the menu. It doesn't change anything for your colleagues.

Open Buildings and clients and press Add from the law on a building (it also opens by itself when you add a building in a supported country). Tick the inspections the building has; intervals are filled in with the rule they come from. Check each one against the building: the list is guidance, not legal advice.

Every plan includes unlimited people. Owners manage billing and can delete the workspace. Admins invite people and approve certificates. Members add and update renewals. Viewers can only look. Invite people from Team with their email; they join when they sign up with it.

Press Ctrl+K (Cmd+K on a Mac) and type in plain words, such as overdue Milano or fire March. Click a date or the progress in the table to change it in place. Tick several rows to change progress or owner, renew, request certificates or archive them together. Press / to search and N for a new renewal.

Every morning Dueclear sends one email per person with the renewals that need them. Nothing is sent twice.

1. 60, 30, 14 and 7 days before an expiry, and on the day itself.
2. Every Monday, a list of everything overdue.
3. The email goes to the renewal's owner. If nobody owns it, it goes to the workspace owners and admins.
4. It is written in each person's own language.

To change who is reminded, open the renewal and change the owner, or select several rows and change the owner together.

In Settings, press Create my calendar link and add it to Google Calendar, Outlook or Apple Calendar. Every expiry date appears and updates by itself. The link is personal and stops working if you leave the workspace.

• Mark renewed moves the expiry forward by how often it repeats and sets the progress to Approved. It is recorded in the history.
• Approving a certificate does the same with the date read from the document.
• Archive a renewal you no longer need (a contract that ended, a lift that was removed). It disappears from the lists and reminders but keeps its history; Restore brings it back.
• Delete only when something was added by mistake: it removes the renewal and its certificates for good.

To do this for many at once, tick the rows in Renewals and use the bar at the bottom.

When you import a spreadsheet, columns Dueclear doesn't know (cost centre, contract number, notes) are kept as custom fields instead of being thrown away. They appear on each renewal and can be searched with Ctrl+K. You can also choose Keep as custom field for any column during the import.

Drag PDFs, photos or a spreadsheet onto any screen. A spreadsheet starts an import. A PDF is read in your browser: Dueclear finds the expiry date and suggests the renewal it belongs to, and you file it with one click. Photos are filed as they are; type the date from the certificate.

Open a renewal and press Create link, or use Ask for certificate on This week. Dueclear writes the message for you: copy it, or send it by email or WhatsApp. The link works for 21 days, for that renewal only, with no account. Turn off earlier links at any time.

New uploads wait under Certificates to check. Open one, compare the document with the date Dueclear read from it, then Approve to move the expiry date on, or Reject with a reason. Everything goes in the renewal's history. Owners and admins approve.

On Buildings and clients, press Live page next to a client. You get a private link that always shows that client's buildings, dates and progress, with no names or emails. Making a new link turns the old one off. Live client pages come with Team and Portfolio.

New workspaces get 30 days of Team. After that you choose Starter, Team or Portfolio, yearly or monthly, or stay on Free: one building and 25 renewals. Owners and admins change plans in Settings; invoices and cards are managed through Stripe. Nothing is deleted if you go over a limit.

New workspaces get 30 days of the Team plan with everything included. When the trial ends:

• If you chose a plan, nothing changes.
• If not, the workspace moves to the Free plan: one building and 25 renewals. Nothing is deleted. You can still see and export everything; adding more needs a plan.
• Live client pages pause on Free and come back when you choose Team or Portfolio.

Your data is stored in the EU (Frankfurt), and each workspace is separated from the others by the database itself. Turn on two-step sign-in in Settings with any authenticator app. Certificates are kept private and opened through short-lived links.

In Settings, export the register to Excel (CSV) or download everything in one file at any time. The owner can delete the whole workspace, including every certificate, after typing its name. This cannot be undone.

1. Check that you use the email you signed up with. Each email has its own workspaces.
2. Forgot the password? On the sign-in screen choose Forgot your password? and follow the link in the email.
3. Or choose Email me a sign-in link: no password needed.
4. No email after a few minutes? See I'm not receiving emails.
5. Asked for a six-digit code? That is two-step sign-in: open your authenticator app. Lost the phone? See below.

Two-step sign-in protects your workspace, so we can't skip it from the sign-in screen. Write to [email protected] from the email address on your account. After checking it is really you, we switch two-step sign-in off; you sign in with your password and turn it on again in Settings with your new phone. Tip: when you set it up, scan the QR code with two devices.

1. Look in your spam or junk folder and in tabs like Promotions or Updates.
2. Mark the message as not spam, or add dueclear.app to your safe senders.
3. Company mailboxes sometimes hold new senders for a few minutes: wait, then try once more.
4. Still nothing? Ask your IT team to allow emails from dueclear.app, or contact us and we'll check what happened to it.

• Links work for 21 days, for one renewal only. An older link stops working when you turn it off or create a new one for the same renewal.
• Open the renewal and press Create link to send a fresh one.
• The contractor doesn't need an account or an app: the link opens in any phone browser. If their company blocks links in email, send it by WhatsApp.
• Large scans: files up to 20 MB are accepted. A photo of the certificate works too.

Dueclear suggests the date it finds, but you always decide. Before you file or approve, correct the New expiry date field: what you type is what is saved. If the document only shows the inspection date, Dueclear adds the interval set on the renewal. Scanned images without text can't be read: type the date from the certificate. Already approved with the wrong date? Click the date in the register to change it; the change is kept in the history.

1. If the whole import was wrong, open Import and press Undo on it: every row it added is removed.
2. For a few rows, tick them in Renewals and choose Archive (or Delete if they were added by mistake).
3. Next time, the import preview flags rows that already exist in the register, so you can leave them out.

Inside the workspace, open Help and feedback and choose Problem or Idea: your message reaches us with the page you were on. You can also use the contact page or write to [email protected]. Tell us what you tried to do, what you expected and what happened; a screenshot helps.