Terms of service

1. Who the agreement is with

These terms are an agreement between Dueclear ("we") and the business that signs up for Dueclear ("you"). Dueclear is for businesses only, not for consumers.

2. The service

Dueclear helps you track the expiry of building certificates and inspections, collect replacement documents and report their status. Dueclear organises dates and documents: it does not inspect, test or certify anything, and approving a document in Dueclear is not a statement that the document is valid. Whether an inspection is required, when it is due and whether a document is adequate is decided by you and your qualified professionals. Country inspection lists are provided as guidance: they are not legal advice, and you remain responsible for knowing which inspections apply to your buildings and when.

3. Accounts

You are responsible for the people you invite and the roles you give them, and for keeping sign-in details safe. Tell us straight away at [email protected] if you suspect misuse.

4. Plans, payment and trial

Plans are priced by the number of renewals tracked, with unlimited people. New workspaces get a 30-day trial. Paid plans are billed in advance, monthly or yearly, through Stripe, excluding VAT. If you go over your plan's limit you can still see and export everything; adding more renewals needs a bigger plan. Prices can change at renewal with 30 days' notice.

5. Cancellation

You can cancel at any time in Settings; the plan runs to the end of the paid period. Annual plans are not refunded pro rata, except where the law requires it. After the end of the subscription you have 30 days to export your data; then we delete it.

6. Your data

Your data stays yours. We use it only to provide the service, as set out in the privacy policy and the data processing agreement, which forms part of these terms.

7. Acceptable use

Do not upload unlawful content, try to access other customers' data, overload the service or resell it without our written agreement.

8. Availability and support

We aim for 99.5% monthly availability, excluding planned maintenance announced in advance. Support is by email on working days in Portugal.

9. Liability

Our total liability under these terms is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential loss, such as lost profit or lost business. Nothing in these terms limits liability for gross negligence, wilful misconduct, or anything else that Portuguese law does not allow to be limited.

10. Changes to these terms

We tell workspace owners about material changes at least 30 days in advance.

11. Law and courts

Portuguese law applies. The courts of Lisbon have jurisdiction.

Last updated 14 November 2026.